Clearance and discount items are all final sale and cannot be refunded or exchanged. ***Discounted items are not guaranteed to be in stock at any time. Once the items are out of stock, they may be subject to refund.
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will refund the order (less shipping fee) when it is returned to us by UPS.
We aim to ship within 1-2 business days (execluding weekends) of receiving your order but processing times may be affected by the covid-safe protocols we have in place (see Covid-19 Shipping Update). Orders placed on over the weekend will start processing Monday morning. We do not ship at the weekend or public holidays.
MRfog.com offers free shipping on domestic U.S. orders that have a basket size of CA$100 or over, after any discount or coupon is applied. You must use coupon MF120SALE to get the free shipping in the checkout.
We have a wholesale devision handling retailers and wholesalers, you can fill up a Distributors form, by navigating to Distributors page in the main menu, a sales representative will contact you very soon to go further with pricing, shipping and account setup.
Your declined payment attempt can appear on your account as a pending transaction or pre-authorization.It’s just an on hold payment pre-authorization and was not captured. Your bank or card issuer will remove these pending transactions from your account within a few business days. These aren’t charges, but the funds won’t be available during this time. […]
If you received an order shipped from MRFOG.com that is damaged, incorrect, or incomplete, please contact customer support or open a ticket immediately to explain the problem with your order and to request a refund or replacement goods, you might be asked to send pictures of the package, shipping label and items received. Please allow […]
If the order submitted and the payment processed it cannot be cancelled once the tracking information has been generated. To cancel an order, please contact customer support team as soon as possible and allow 24 bussiness hours for the request to be proceseed.