MRfog.com offers free shipping on domestic U.S. orders that have a basket size of CA$100 or over, after any discount or coupon is applied. You must use coupon MF120SALE to get the free shipping in the checkout.
We have a wholesale devision handling retailers and wholesalers, you can fill up a Distributors form, by navigating to Distributors page in the main menu, a sales representative will contact you very soon to go further with pricing, shipping and account setup.
Your declined payment attempt can appear on your account as a pending transaction or pre-authorization.It’s just an on hold payment pre-authorization and was not captured. Your bank or card issuer will remove these pending transactions from your account within a few business days. These aren’t charges, but the funds won’t be available during this time. […]
If you received an order shipped from MRFOG.com that is damaged, incorrect, or incomplete, please contact customer support or open a ticket immediately to explain the problem with your order and to request a refund or replacement goods, you might be asked to send pictures of the package, shipping label and items received. Please allow […]
If the order submitted and the payment processed it cannot be cancelled once the tracking information has been generated. To cancel an order, please contact customer support team as soon as possible and allow 24 bussiness hours for the request to be proceseed.
Once your order ships, you will receive a status change email with your tracking details. ( in case you didn’t get it, please allow 24 business hours before receiving your tracking details). Please note: your order confirmation email is sent immediately after your purchase, which is different from your change of status email. Your tracking […]
Our standard shipping carrier is UPS. Standard shipping usually takes 2-4 business days and is free for all orders over $100 CAD (canadian dollars). We ship Monday through Friday, with all orders placed before 2:00 PM CT (Monday- Thursday) might be shipped on the same day. Orders placed after 3:00 PM PST will ship the […]
Products purchased at a retail store are subject to the retailer’s return policy. Please inquire with your retail store about their return policy brfore you purchase. Not all retailers accept returns. If you believe your device was defective refer to the seller where you purchased.