Help Center

Frequently Asked Questions

How can I cancel my order?

If the order submitted and the payment processed it cannot be cancelled once the tracking [...]

How can I track my order?

Once your order ships, you will receive a status change email with your tracking details. [...]

When will I get my order?

Our standard shipping carrier is UPS. Standard shipping usually takes 2-4 business days and is [...]

I got my order incomplete | Incorrect items?

If you received an order shipped from MRFOG.com that is damaged, incorrect, or incomplete, please [...]

How long until my order ships?

We aim to ship within 1-2 business days (excluding weekends) of receiving your order but [...]

Where does mrfog.com ship from?

Mrfog.com ships from 2 United States based warehouses. Generally will ship from our Midwest facility [...]

Why my card has been charged multiple times? What do I do?

Your declined payment attempt can appear on your account as a pending transaction or pre-authorization.It’s [...]

SHIPPING METHODS & TRANSIT TIMES

– UPS Ground Estimated transit time: 2-5 business days – UPS 2Day Estimated transit time: [...]

Shipping Charge Estimates

For online orders, you’ll be able to choose the shipping carrier during the checkout process. [...]

Is there any shipping limitations?

Refering to the carrier shipping limitations, UPS can nor deliver to: – Government Restricted areas. [...]

Incomplete or Incorrect Address Submissions

Please review your shipping address carefully when placing an order. Errors in the shipping address [...]

Where does mrfog.com ship from?

Mrfog.com ships from 2 United States based warehouses. Generally will ship from our Midwest facility [...]

Clearance and Discounted items

Clearance and discount items are all final sales and cannot be refunded or exchanged. ***Discounted [...]

Return Item purchased from a diferent store?

Products purchased at a retail store are subject to the retailer’s return policy. Please inquire [...]

Can I return my product for a refund? How?

Refunds are available only for new and unused devices within 14 bussiness days of delivery [...]

How do I get wholesale account?

We have a wholesale devision handling retailers and wholesalers, you can fill up a Distributors [...]